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Customer Support Specialist


Introduction

We are looking for a dedicated and empathetic Customer Support Specialist to join our team at Leaf CRM. In this role, you will be the front-line support for our clients, ensuring they have a seamless experience with our CRM solution. If you have a passion for helping others, excellent problem-solving skills, and a strong technical background, we would love to hear from you.

Key Responsibilities

  1. Responding to customer inquiries via email, chat, and phone, providing exceptional support and guidance on using Leaf CRM.
  2. Troubleshooting and resolving technical issues faced by customers, liaising with the development team when necessary.
  3. Creating and maintaining a knowledge base, writing support articles and FAQs to assist customers in self-service.
  4. Providing product feedback and insights to the product management team, helping improve the overall user experience.
  5. Assisting in the onboarding of new customers, ensuring they are set up for success with Leaf CRM.
  6. Collaborating with the sales and marketing teams to identify opportunities for upselling, cross-selling, and customer retention.
  7. Continuously updating your knowledge of Leaf CRM’s features, integrations, and best practices.
  8. Participating in team meetings and contributing to the overall improvement of the customer support process.

Requirements

  1. A minimum of 2 years of experience in a customer support role, preferably for a SaaS or CRM product.
  2. Exceptional interpersonal and communication skills in English, both written and spoken
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work independently and as part of a team.
  5. A positive attitude and a genuine desire to help customers succeed.
  6. Diploma in a relevant field, or equivalent work experience.

Applying for a position?

Please fill up the form below with your details and upload your resume. You will be contacted as soon as possible!

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