Customer Support Specialist
Introduction
We are looking for a dedicated and empathetic Customer Support Specialist to join our team at Leaf CRM. In this role, you will be the front-line support for our clients, ensuring they have a seamless experience with our CRM solution. If you have a passion for helping others, excellent problem-solving skills, and a strong technical background, we would love to hear from you.
Key Responsibilities
- Responding to customer inquiries via email, chat, and phone, providing exceptional support and guidance on using Leaf CRM.
- Troubleshooting and resolving technical issues faced by customers, liaising with the development team when necessary.
- Creating and maintaining a knowledge base, writing support articles and FAQs to assist customers in self-service.
- Providing product feedback and insights to the product management team, helping improve the overall user experience.
- Assisting in the onboarding of new customers, ensuring they are set up for success with Leaf CRM.
- Collaborating with the sales and marketing teams to identify opportunities for upselling, cross-selling, and customer retention.
- Continuously updating your knowledge of Leaf CRM’s features, integrations, and best practices.
- Participating in team meetings and contributing to the overall improvement of the customer support process.
Requirements
- A minimum of 2 years of experience in a customer support role, preferably for a SaaS or CRM product.
- Exceptional interpersonal and communication skills in English, both written and spoken
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and as part of a team.
- A positive attitude and a genuine desire to help customers succeed.
- Diploma in a relevant field, or equivalent work experience.
Applying for a position?
Please fill up the form below with your details and upload your resume. You will be contacted as soon as possible!