Privacy Policy

Last Modified: October 25, 2023

Privacy Policy of Leaf CRM

Leaf CRM collects some Personal Data from its Users.



This document can be printed for reference by using the print command in the settings of any browser.

Policy summary

Personal Data processed for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: About Me; Leads Retrieval; Manage Advertisements; Pages manage engagement; Pages manage metadata; Pages read engagement; Show List of Managed Pages

      • Linkedin account access

        Personal Data: Tracker; Usage Data

    • Analytics

      • Google Analytics (Universal Analytics)

        Personal Data: Tracker; Usage Data

    • Collection of privacy-related preferences

      • iubenda Consent Solution

        Personal Data: Data communicated while using the service; Tracker

      • iubenda Cookie Solution

        Personal Data: Tracker

    • Connecting Data

      • Zapier

        Personal Data: company name; email address

    • Contacting the User

      • Contact form

        Personal Data: company name; country; email address; first name; last name; phone number

    • Data transfer outside of the UK

      • Data transfer abroad based on consent (UK)

        Personal Data: various types of Data

    • Data transfer outside the EU

      • Data transfer abroad based on consent

        Personal Data: various types of Data

    • Device permissions for Personal Data access

      • Device permissions for Personal Data access

        Personal Data: Biometric Data access permission; Call permission; Camera permission, without saving or recording; Contacts permission

    • Displaying content from external platforms

      • Google Fonts and Font Awesome

        Personal Data: Tracker; Usage Data

    • Handling payments

      • Stripe

        Personal Data: billing address; email address; first name; last name; payment info; purchase history

    • Managing contacts and sending messages

      • Firebase Cloud Messaging

        Personal Data: various types of Data as specified in the privacy policy of the service

      • OneSignal

        Personal Data: email address; geographic position; language; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; various types of Data as specified in the privacy policy of the service

    • Managing data collection and online surveys

      • Facebook lead ads

        Personal Data: city; company name; country; Data communicated while using the service; date of birth; email address; first name; gender; last name; marital status; phone number; physical address; profession; state; Tracker; ZIP/Postal code

      • Typeform

        Personal Data: company name; country; Data communicated while using the service; date of birth; email address; first name; gender; geographic position; last name; number of employees; password; phone number; physical address; profession; state; Tax ID; Tracker; username; various types of Data as specified in the privacy policy of the service; VAT Number; website

    • Managing support and contact requests

      • Freshdesk

        Personal Data: Data communicated while using the service; various types of Data as specified in the privacy policy of the service

    • Offline processing

      • Contact Access for local lead matching with no external sharing or transmission, and no access to contact images or extra data

    • Platform services and hosting

      • Apple App Store and Google Play Store

        Personal Data: Usage Data

    • Registration and authentication provided directly by Leaf CRM

      • Direct registration

        Personal Data: billing address; city; company name; country; date of birth; email address; first name; gender; last name; number of employees; password; phone number; physical address; prefix ; state; Tracker; Usage Data; various types of Data; website; workplace; ZIP/Postal code

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Tracker; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Tracker; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Leaf CRM depends on the payment system used.

    • CCPA: Collection of personal information about consumers aged 13 to 16

      We collect personal information of consumers between the age of 13 and 16 and won't sell their data unless those consumers have opted-in.

    • CCPA: Collection of personal information about consumers below the age of 13

      We collect personal information of consumers below the age of 13 and won't sell their data unless their parents or guardians have opted-in on behalf of those minors.

    • CCPA: Collection of personal information about minors

      We do not knowingly collect personal information of consumers who are below the age of 16.

    • localStorage

      localStorage allows Leaf CRM to store and access data right in the User's browser with no expiration date.

    • Equal protection of User Data

      Leaf CRM shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

    • Push notifications

      Leaf CRM may send push notifications to the User to achieve the purposes outlined in this privacy policy.

      Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for Leaf CRM, some or all of the apps on the particular device.
      Users must be aware that disabling push notifications may negatively affect the utility of Leaf CRM.

    • sessionStorage

      sessionStorage allows Leaf CRM to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

    • Transfer of personal information outside of Brazil based on your consent

      We can transfer your personal information outside of the Brazilian territory if you consent to such transfer.
      When we ask for your consent, we’ll make sure to provide all the information that you need to make an educated decision and to understand the implications and consequences of providing or denying your consent.
      Such information will be given in clear and plain language and in such a way that you’ll be able to clearly distinguish these requests from other consent requests that we may possibly ask.
      You may withdraw your consent at any time.

    • Unique device identification

      Leaf CRM may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

    • User identification via a universally unique identifier (UUID)

      Leaf CRM may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

Contact information

    • Owner and Data Controller

      Red Ant Technology Sdn Bhd
      E-10-08, Block E, Oasis Ara Damansara,
      2, Jalan PJU1A/7A, Ara Damansara,
      PJU 1A, 47301 Petaling Jaya, Selangor,
      Malaysia

      Owner contact email: legal@leaf.my

Full policy

Owner and Data Controller

Red Ant Technology Sdn Bhd
E-10-08, Block E, Oasis Ara Damansara,
2, Jalan PJU1A/7A, Ara Damansara,
PJU 1A, 47301 Petaling Jaya, Selangor,
Malaysia

Owner contact email: legal@leaf.my

Types of Data collected

Among the types of Personal Data that Leaf CRM collects, by itself or through third parties, there are: first name; last name; phone number; company name; country; email address; Usage Data; Tracker; Data communicated while using the service; payment info; billing address; purchase history; various types of Data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); geographic position; language; date of birth; physical address; city; ZIP/Postal code; gender; state; marital status; profession; username; password; VAT Number; Tax ID; website; number of employees; prefix ; workplace; answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Contacts permission; Biometric Data access permission; Call permission; Camera permission, without saving or recording.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Leaf CRM.
Unless specified otherwise, all Data requested by Leaf CRM is mandatory and failure to provide this Data may make it impossible for Leaf CRM to provide its services. In cases where Leaf CRM specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by Leaf CRM or by the owners of third-party services used by Leaf CRM serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through Leaf CRM.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Leaf CRM (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Displaying content from external platforms, Access to third-party accounts, Analytics, Collection of privacy-related preferences, Handling payments, Connecting Data, Data transfer outside of the UK, Data transfer outside the EU, Managing support and contact requests, Managing contacts and sending messages, Managing data collection and online surveys, Platform services and hosting, Registration and authentication provided directly by Leaf CRM, SPAM protection, Tag Management, Traffic optimization and distribution, Device permissions for Personal Data access and Offline processing.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Facebook permissions asked by Leaf CRM

Leaf CRM may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows Leaf CRM to connect with the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

About Me

Provides access to the 'About Me' section of the profile.

Leads Retrieval

Allows retrieving and reading all information captured by a lead advertisement form with an advertisement created in Ads Manager or the Marketing API.

Manage Advertisements

Provides the ability to manage ads and call the Facebook Ads API on behalf of a User.

Pages manage engagement

Allows creating, editing and deleting comments posted on the page.

Pages manage metadata

Allows subscribing and receiving webhooks about activity on the Page, and updating settings on the Page.

Pages read engagement

Provides access to content (posts, photos, videos, events) posted by the Page, access to followers data (including name, PSID), and profile picture, and access to metadata and other insights about the Page.

Show List of Managed Pages

Provides the access to show the list of the Pages that the User manages.

Device permissions for Personal Data access

Depending on the User's specific device, Leaf CRM may request certain permissions that allow it to access the User's device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User's device and software.

Please note that the revoking of such permissions might impact the proper functioning of Leaf CRM.

If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by Leaf CRM.

Biometric Data access permission

Used for accessing the User's biometrical Data and/or authentication systems, such as for instance, FaceID.

Call permission

Used for accessing a host of typical features associated with telephony.

Camera permission, without saving or recording

Used for accessing the camera or capturing images and video from the device.
Leaf CRM does not save or record the camera output.

Contacts permission

Used for accessing contacts and profiles on the User's device, including the changing of entries.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Access to third-party accounts

    This type of service allows Leaf CRM to access Data from your account on a third-party service and perform actions with it.
    These services are not activated automatically, but require explicit authorization by the User.

    Facebook account access (Facebook, Inc.)

    This service allows Leaf CRM to connect with the User's account on the Facebook social network, provided by Facebook, Inc.

    Permissions asked: About Me; Leads Retrieval; Manage Advertisements; Pages manage engagement; Pages manage metadata; Pages read engagement; Show List of Managed Pages.

    Place of processing: United States – Privacy Policy.

    Linkedin account access (LinkedIn Corporation)

    This service allows Leaf CRM to connect with the User's account on Linkedin, provided by LinkedIn Corporation.

    Personal Data processed: Tracker; Usage Data.

    Place of processing: United States – Privacy Policy.

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Universal Analytics)

    Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Leaf CRM, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    In order to understand Google's use of Data, consult Google's partner policy.

    Personal Data processed: Tracker; Usage Data.

    Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.

  • Collection of privacy-related preferences

    This type of service allows Leaf CRM to collect and store Users’ preferences related to the collection, use, and processing of their personal information, as requested by the applicable privacy legislation.

    iubenda Consent Solution (iubenda srl)

    The iubenda Consent Solution allows to store and retrieve records of Users’ consent to the processing of Personal Data, and information and preferences expressed in relation to the provided consent.
    In order to do so, it makes use of a Tracker that temporarily stores pending information on the User’s device until it is processed by the API. The Tracker (a browser feature called localStorage) is at that point deleted.

    Personal Data processed: Data communicated while using the service; Tracker.

    Place of processing: Italy – Privacy Policy.

    iubenda Cookie Solution (iubenda srl)

    The iubenda Cookie Solution allows the Owner to collect and store Users’ preferences related to the processing of personal information, and in particular to the use of Cookies and other Trackers on Leaf CRM.

    Personal Data processed: Tracker.

    Place of processing: Italy – Privacy Policy.

  • Connecting Data

    This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
    This results in Data flowing through these services, potentially causing the retention of this Data.

    Zapier (Zapier, Inc.)

    Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.

    Personal Data processed: company name; email address.

    Place of processing: United States – Privacy Policy.

  • Contacting the User

    Contact form (Leaf CRM)

    By filling in the contact form with their Data, the User authorizes Leaf CRM to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

    Personal Data processed: company name; country; email address; first name; last name; phone number.

  • Device permissions for Personal Data access

    Leaf CRM requests certain permissions from Users that allow it to access the User's device Data as described below.

    Device permissions for Personal Data access (Leaf CRM)

    Leaf CRM requests certain permissions from Users that allow it to access the User's device Data as summarized here and described within this document.

    Personal Data processed: Biometric Data access permission; Call permission; Camera permission, without saving or recording; Contacts permission.

  • Displaying content from external platforms

    This type of service allows you to view content hosted on external platforms directly from the pages of Leaf CRM and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

    Google Fonts

    Google Fonts is a typeface visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Leaf CRM to incorporate content of this kind on its pages.

    Personal Data processed: Tracker; Usage Data.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

    Font Awesome (Fonticons, Inc. )

    Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows Leaf CRM to incorporate content of this kind on its pages.

    Personal Data processed: Tracker; Usage Data.

    Place of processing: United States – Privacy Policy.

  • Handling payments

    Unless otherwise specified, Leaf CRM processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Leaf CRM isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

    Stripe

    Stripe is a payment service provided by Stripe Inc, Stripe Technology Europe Ltd or by Stripe Payments Ltd, depending on how the Owner manages the Data processing.

    Personal Data processed: billing address; email address; first name; last name; payment info; purchase history.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy; United Kingdom – Privacy Policy.

  • Managing contacts and sending messages

    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

    Firebase Cloud Messaging

    Firebase Cloud Messaging is a message sending service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing. Firebase Cloud Messaging allows the Owner to send messages and notifications to Users across platforms such as Android, iOS, and the web. Messages can be sent to single devices, groups of devices, or specific topics or User segments.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy; United States – Privacy Policy; Ireland – Privacy Policy; Canada – Privacy Policy; Canada – Privacy Policy; Brazil – Privacy Policy; Brazil – Privacy Policy; United Kingdom – Privacy Policy; United Kingdom – Privacy Policy; Belgium – Privacy Policy; Belgium – Privacy Policy; Switzerland – Privacy Policy; Switzerland – Privacy Policy; Germany – Privacy Policy; Germany – Privacy Policy; India – Privacy Policy; India – Privacy Policy; Singapore – Privacy Policy; Singapore – Privacy Policy; Indonesia – Privacy Policy; Indonesia – Privacy Policy; Hong Kong – Privacy Policy; Hong Kong – Privacy Policy; Taiwan – Privacy Policy; Taiwan – Privacy Policy; Japan – Privacy Policy; Japan – Privacy Policy; Australia – Privacy Policy; Australia – Privacy Policy; Korea, Republic of – Privacy Policy; Korea, Republic of – Privacy Policy.

    OneSignal (Lilomi, Inc.)

    OneSignal is a message sending service provided by Lilomi, Inc.

    OneSignal allows the Owner to send messages and notifications to Users across platforms such as Android, iOS, and the web. Messages can be sent to single devices, groups of devices, or specific topics or User segments. Depending on the permissions granted to Leaf CRM, the Data collected may also include precise location (i.e. GPS-level data) or WiFi information, apps installed and enabled on the User's device. Leaf CRM uses identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the OneSignal service.

    The Data collected may be used by the service provider for interest-based advertising, analytics and market research. In order to understand OneSignal's use of Data, consult OneSignal's privacy policy.

    Push notifications opt-out
    Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.

    Interest-based advertising opt-out
    Users may opt-out of OneSignal advertising features through applicable device settings, such as the device advertising settings for mobile phones. Different device configurations, or updates to devices, may affect or change how these indicated settings work.

    Personal Data processed: email address; geographic position; language; Tracker; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy – Opt out.

  • Managing data collection and online surveys

    This type of service allows Leaf CRM to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
    The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.

    These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.

    Facebook lead ads

    Facebook lead ads is an advertising and data collection service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on how the Owner manages the Data processing, that allows form-based ads to be shown to Users pre-populated with Personal Data from their Facebook profiles, such as names and email addresses. Depending on the type of advertisement, Users may be requested to provide further information.

    Form submission results in the collection and processing of these Data by the Owner under this privacy policy, and only for the specific purpose outlined on the form and/or inside this privacy policy, where provided.

    Users may exercise their rights, at any time, including the right to withdraw their consent to the processing of their Data, as specified in the section containing information about User rights in this privacy policy.

    Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; email address; first name; gender; last name; marital status; phone number; physical address; profession; state; Tracker; ZIP/Postal code.

    Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.

    Typeform (TYPEFORM S.L)

    Typeform is a form builder and data collection platform provided by TYPEFORM S.L.

    Personal Data processed: company name; country; Data communicated while using the service; date of birth; email address; first name; gender; geographic position; last name; number of employees; password; phone number; physical address; profession; state; Tax ID; Tracker; username; various types of Data as specified in the privacy policy of the service; VAT Number; website.

    Place of processing: Spain – Privacy Policy.

  • Managing support and contact requests

    This type of service allows Leaf CRM to manage support and contact requests received via email or by other means, such as the contact form.
    The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

    Freshdesk (Freshworks, Inc.)

    Freshdesk is a support and contact request management service provided by Freshworks, Inc.

    Personal Data processed: Data communicated while using the service; various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy.

  • Offline processing

    Contact Access for local lead matching with no external sharing or transmission, and no access to contact images or extra data

    We only use it for local lead matching, no external sharing or transmission, and no access to contact images or extra data.

  • Platform services and hosting

    These services have the purpose of hosting and running key components of Leaf CRM, therefore allowing the provision of Leaf CRM from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
    Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    Apple App Store (Apple Inc.)

    Leaf CRM is distributed on Apple's App Store, a platform for the distribution of mobile apps, provided by Apple Inc.

    By virtue of being distributed via this app store, Apple collects basic analytics and provides reporting features that enables the Owner to view usage analytics data and measure the performance of Leaf CRM. Much of this information is processed on an opt-in basis.

    Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.

    Personal Data processed: Usage Data.

    Place of processing: United States – Privacy Policy.

    Google Play Store

    Leaf CRM is distributed on the Google Play Store, a platform for the distribution of mobile apps, provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.

    By virtue of being distributed via this app store, Google collects usage and diagnostics data and share aggregate information with the Owner. Much of this information is processed on an opt-in basis.

    Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.

    Personal Data processed: Usage Data.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

  • Registration and authentication provided directly by Leaf CRM

    By registering or authenticating, Users allow Leaf CRM to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.

    Direct registration (Leaf CRM)

    The User registers by filling out the registration form and providing the Personal Data directly to Leaf CRM.

    Personal Data processed: billing address; city; company name; country; date of birth; email address; first name; gender; last name; number of employees; password; phone number; physical address; prefix ; state; Tracker; Usage Data; various types of Data; website; workplace; ZIP/Postal code.

  • SPAM protection

    This type of service analyzes the traffic of Leaf CRM, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

    Google reCAPTCHA

    Google reCAPTCHA is a SPAM protection service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

    In order to understand Google's use of Data, consult Google's partner policy.

    Personal Data processed: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

  • Tag Management

    This type of service helps the Owner to manage the tags or scripts needed on Leaf CRM in a centralized fashion.
    This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

    Google Tag Manager

    Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.

    Personal Data processed: Tracker; Usage Data.

    Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

  • Traffic optimization and distribution

    This type of service allows Leaf CRM to distribute their content using servers located across different countries and to optimize their performance.
    Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Leaf CRM and the User's browser.
    Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

    Cloudflare (Cloudflare Inc.)

    Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
    The way Cloudflare is integrated means that it filters all the traffic through Leaf CRM, i.e., communication between Leaf CRM and the User's browser, while also allowing analytical data from Leaf CRM to be collected.

    Personal Data processed: Tracker; various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy.

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

  • Selling goods and services online

    The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
    The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Leaf CRM depends on the payment system used.

  • localStorage

    localStorage allows Leaf CRM to store and access data right in the User's browser with no expiration date.

  • Equal protection of User Data

    Leaf CRM shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

  • Push notifications

    Leaf CRM may send push notifications to the User to achieve the purposes outlined in this privacy policy.

    Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for Leaf CRM, some or all of the apps on the particular device.
    Users must be aware that disabling push notifications may negatively affect the utility of Leaf CRM.

  • sessionStorage

    sessionStorage allows Leaf CRM to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

  • Unique device identification

    Leaf CRM may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

  • User identification via a universally unique identifier (UUID)

    Leaf CRM may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application, it persists between Application launches and updates, but it is lost when the User deletes the Application. A reinstall generates a new UUID.

Leaf CRM uses Trackers. To learn more, Users may consult the Cookie Policy.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes.
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Transfer of Personal Data outside of the European Union

Data transfer abroad based on consent

If this is the legal basis, Personal Data of Users shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Leaf CRM.

Transfer of Personal Data outside of the United Kingdom

Data transfer abroad based on consent (UK)

If this is the legal basis, Personal Data of Users shall be transferred from the UK to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.

In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Leaf CRM.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Leaf CRM or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Leaf CRM may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Leaf CRM and any third-party services may collect files that record interaction with Leaf CRM (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within Leaf CRM and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Leaf CRM (or third-party services employed in Leaf CRM), which can include: the IP addresses or domain names of the computers utilized by the Users who use Leaf CRM, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Leaf CRM who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Leaf CRM. The Data Controller, unless otherwise specified, is the Owner of Leaf CRM.

Leaf CRM (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Leaf CRM as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy policy relates solely to Leaf CRM, if not stated otherwise within this document.

Latest update: April 24, 2024